Privacy Policy
Last Updated: July 1, 2026
At Cleaning Mate, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal data when you visit our website.
Information We Collect
When you use our website, we may collect the following information:
-
Your name
-
Email address
-
Phone number
-
Property address (where provided for booking purposes)
-
Details about the cleaning services you request
-
Any information you voluntarily provide through our contact or booking forms
privacy policy
We may also automatically collect technical information such as:
-
IP address
-
Browser type and version
-
Device information
-
Pages visited
-
Time spent on our website
-
Referring website
How We Use Your Information
We use your information to:
-
Respond to enquiries
-
Process and manage bookings
-
Provide our cleaning services
-
Improve our website and customer experience
-
Communicate with you regarding your booking
-
Meet legal and regulatory obligations
We do not sell your personal information to third parties.
Third-Party Services
Our website may use trusted third-party services to help us operate our business, including:
-
Wix Website Platform
-
Wix Analytics
-
Google Analytics (if enabled)
-
Meta (Facebook) Pixel (if enabled)
-
Google Maps
-
Payment providers (where applicable)
These providers may collect certain information in accordance with their own privacy policies.
Data Security
We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Your Rights
Depending on your location and applicable privacy laws, you may have the right to:
-
Request access to your personal data
-
Request correction of inaccurate information
-
Request deletion of your data
-
Withdraw your consent
-
Object to certain processing activities
-
Request a copy of the personal information we hold about you
To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
Cleaning Mate
Email: info@cleaningmate.co.uk
Phone: +447549720439
Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember your preferences, and improve user experience.
Cookies We Use
Our website may use the following categories of cookies:
Essential Cookies
These cookies are necessary for the website to function correctly. They enable features such as:
-
Website security
-
Session management
-
Booking functionality
-
Form submissions
These cookies cannot be disabled through our cookie banner.
Analytics Cookies
If enabled, we use analytics cookies to understand how visitors interact with our website.
Examples include:
-
Wix Analytics
-
Google Analytics
These cookies help us measure:
-
Number of visitors
-
Most visited pages
-
User behaviour
-
Website performance
Marketing Cookies
If enabled, marketing cookies may be used to measure advertising performance and show relevant advertisements.
Examples include:
-
Meta (Facebook) Pixel
-
Google Ads Conversion Tracking (if installed)
These cookies are only activated after you have provided your consent where required by law.
Managing Cookies
When you first visit our website, you will be presented with a cookie consent banner where you can:
-
Accept all cookies
-
Reject non-essential cookies
-
Manage your cookie preferences